RVH will begin services at 7:00 am.

We have three routes in Rancho Viejo. Due to route sizes, please allow

some time for crews to arrive at your house.

We provide services for all Rancho Viejo neighborhoods:

- La Entrada

- The Village

- Windmill Ridge

We have three routes with 2-4 crew members per route.

We will clear snow:

- When accumulations are an inch or more based on information

gathered from multiple locations around Rancho Viejo.

- When the temperatures will not reach above 32 degrees

before 11:00 am.

RVH uses 5 data points in Rancho Viejo before a decision is made to

start services. Snow in our area is NOT consistent, but we do our best to

plan it out as best we can.

When we get to your location, crews will quickly assess, and if your location

does not meet our accumulation requirements, crews will not proceed.

Example

• If it's snowing at 4:00 pm and accumulations reach 4 inches.

RVH will send crews out the following morning if the criteria

are still met.

We will not clear snow if:

- We have not received less than an inch of snow.

- It is still actively snowing, and we are expecting more snowfall

for the morning.

- Temperatures are expected to reach above 32 degrees before

10:00 am

We have set these criteria so that customers don’t have to pay for snow

removal services when the likelihood of snow melting is high. We don’t

want to charge you for snow that will be gone in a few hours.

Being that we live in New Mexico, it's hard to forecast our weather

from one hour to the next, but we will do our best job for you every

time.

We clear snow from areas identified by the customer. Sidewalks,

patios, driveways, and main entrances are some of the most common

areas.

Clearing means we remove snow from these locations and pile it to the

sides for the sun to heat the cement and prevent damage. We do not

remove snow from your property.

If snow is left on the cement surface, it increases the likelihood of ice

forming and damaging the cement. It is an HOA requirement in Rancho

Viejo that all homeowners remove snow from all sidewalks that border

their property.

RVH crews will not remove snow from patio furniture, cars, or other

landscape or hardscape features. If a car(s) is in the driveway, RVH

crews will leave a 1-foot buffer around the car and will not clear snow

near or under the vehicle.

RVH administrators will send out an email the day or night before we

plan to be out. This information is to inform our customers to expect

our crews on their property early in the morning and not to be alarmed

by work crews.

If you receive an email the day before and in the morning, you feel that

you do not need services, call, text, or email, and we will ensure that

you do not get services that day.

Because snow accumulates differently around the neighborhood, there

may be a day that we have elected not to send out our crews, but you

do in fact need services. If this is the case, please reach out to us to

make arrangements.

As part of our process, we require our crew members to take pictures

of work completed. As pictures are submitted, we can confirm that the

work was done correctly, and if not, we can redirect crew members to

correct it as needed.

No, RVH will not remove the ice. If ice is built up, RVH will clear all snow

from the surface. RVH follows all HOA guidelines on the use of

chemicals and mechanical methods for ice removal.

Mechanical means for removing ice can be damaging to cement or brick

surfaces. If we attempt mechanical means, we could inadvertently

damage your property.

RVH crew members do not carry any ice removal products.

Please also know that if ice has accumulated, it may look as if snow

removal was not completed properly. This can happen if snow is

shoveled off of a surface that has ice underneath.

RVH invoices once per snow removal service. If there are multiple

service days in a week, please expect more than one invoice email to be

sent.